Privacy Policy

Shawarma Shack

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Shawarma Shack (“we,” “us,” or “our”) does not sell, share, rent, or disclose SMS opt-in data, phone numbers, or consent records to third parties or affiliates for marketing or promotional purposes. All text messaging opt-in information is treated as confidential and is used solely to deliver messages that users have explicitly consented to receive.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name, email address, phone number, and physical address

Payment information when transactions occur

Communication preferences and consent records, including timestamps for SMS and email opt-ins

Non-Personal Information

IP address, browser type, device information

Website usage data and analytics

Cookies and similar tracking technologies

Customer Communication Data

Customer inquiries and service requests

Order, appointment, or service details

Feedback, reviews, and support interactions

2. How We Use Your Information

We use collected information to:

Provide and operate our services

Process transactions and fulfill requests

Communicate regarding services, inquiries, and updates

Send SMS messages only to users who have opted in

Improve website functionality and customer experience

Maintain records of consent and communication preferences

Protect against fraud, misuse, and security risks

3. SMS Messaging & Compliance

SMS Program Overview

By opting in to receive SMS messages from Shawarma Shack, you agree to receive text messages related to our services, including service updates, review requests, order or appointment information, and customer support responses.

Consent & Opt-In

SMS messages are sent only after explicit opt-in

Consent is collected through approved methods such as in-store QR codes, website forms, or direct user authorization

We maintain timestamped records of all opt-in actions

Messages are sent in accordance with applicable SMS messaging standards and consumer protection requirements

Opt-Out Instructions

You may opt out at any time by replying STOP

A confirmation message will be sent, and no further SMS messages will be delivered unless you opt in again

Opt-out requests are processed immediately

Message Frequency & Content

Message frequency varies based on user interaction

Messages are limited to the purposes disclosed at opt-in

Promotional content is sent only when explicit consent has been provided

Help & Support

Reply HELP for assistance

You may also contact us at [email protected] during normal business hours

Message & Data Rates

Message and data rates may apply

Message delivery is subject to network availability

SMS Data Protection Statement

Mobile opt-in information, including phone numbers and consent records, is never shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers strictly for the purpose of delivering messages you have consented to receive. All other use cases exclude SMS opt-in data.

We maintain safeguards to protect SMS-related data and consent records.

4. Information Sharing & Disclosure

We do not sell or trade personal information. Information may be shared only in the following limited circumstances:

Service Providers

Vendors who support business operations such as payment processing or communication delivery

Providers are contractually required to protect confidentiality and security

SMS opt-in data is used solely to deliver consented messages

Legal Obligations

When required by law or valid legal process

To protect the rights, safety, or property of Shawarma Shack

Business Transfers

In the event of a merger, acquisition, or asset sale

User data remains protected under this Privacy Policy

SMS opt-in data is excluded from sharing except where required to deliver messaging services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

Encryption of sensitive data

Secure access controls

Regular system monitoring and updates

Staff training on data protection practices

Incident response and breach notification procedures

While we strive to protect personal information, no system is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website usage

Remember user preferences

Improve website performance

Measure service effectiveness

You may manage cookie preferences through your browser settings.

7. Your Rights & Choices

Depending on your location, you may have the right to:

Access, update, or delete your personal information

Withdraw consent for future communications

Opt out of marketing emails or SMS messages

Request information about how your data is used

File a complaint with a relevant authority

Requests can be submitted using the contact details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Shawarma Shack.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website with the effective date listed above.

10. Contact Information

Shawarma Shack
Phone: (519) 972-1916
Email: [email protected]
Website: https://shawarmashack.ca

By using our website and services, you acknowledge and agree to this Privacy Policy.